Effective Date: November 2025
SIGNATRIC Sdn. Bhd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
Information You Provide
- Contact information (name, email, phone number) when you request services
- Company details and technical requirements for project inquiries
- Communication preferences and service interests
Information Collected Automatically
- Website usage data (pages visited, time spent, navigation patterns)
- Device information (browser type, operating system, IP address)
- Cookies and similar technologies for website functionality
How We Use Your Information
- Service Delivery: Respond to inquiries, provide technical consultations, deliver engineering services
- Communication: Send project updates, technical documentation, and service-related information
- Business Operations: Improve our services, website functionality, and customer experience
- Legal Compliance: Meet regulatory requirements and protect our business interests
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- Service Providers: Third-party vendors who assist with website hosting, email delivery, and business operations
- Legal Requirements: When required by Malaysian law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to you)
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Access controls and employee training
- Regular security assessments and updates
- Secure communication protocols for sensitive information
Your Rights
Under Malaysian privacy laws, you have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for processing (where applicable)
- File complaints with the Personal Data Protection Department
To exercise these rights, contact us at privacy@signatric.com
Cookies and Tracking
We use cookies to enhance your website experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage patterns
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, though some website features may not function properly if disabled.
International Transfers
Your information is primarily stored and processed in Malaysia. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
Retention Period
We retain personal information only as long as necessary for business purposes or legal requirements:
- Contact inquiries: 3 years from last communication
- Project documentation: 7 years after project completion
- Website analytics: 2 years from collection
Compliance with Malaysian Law
This Privacy Policy complies with the Malaysian Personal Data Protection Act 2010 (PDPA). SIGNATRIC Sdn. Bhd. acts as the data controller for all personal data collected. By using our website or submitting your information, you consent to the processing of your personal data in accordance with this Policy and applicable PDPA requirements.
Third-Party Websites
Our website may include links to third-party websites. We are not responsible for the privacy policies or content of those external sites.
Children's Privacy
Our website and services are intended for use by professionals and businesses. We do not knowingly collect personal data from anyone under the age of 18.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Significant changes will be communicated via email to registered users.
Contact Us
For privacy-related questions or concerns:
Kuala Lumpur, Malaysia